Customs and Duties

Goods imported into the British Virgin Islands are subject to customs duty assessed by HM Customs BVI. Duty is separate from our transport and service fees and is paid by the customer.

How duty is calculated

Duty is generally charged as a percentage of the value of the goods, and the rate depends on the type of item. Some categories are duty free while others attract higher rates. The receipt or invoice for your purchase is used to establish value, which is why we ask you to upload it with your pre-alert.

What you can expect from us

• An estimate of duties on your quote when you ask for one.
• The actual duty assessed shown as a separate line on your invoice.
• Help with declarations so your package clears quickly.

Tips to avoid delays

• Submit a pre-alert with an accurate description and value for every package.
• Upload the store receipt or order confirmation.
• Do not undervalue items. Penalties are passed on to the customer.

Rates and rules are set by the BVI Government and may change. Final charges are confirmed on your invoice.