Terms and Conditions

These terms govern your use of the IslandCollectVI website and package forwarding services between St. Thomas, USVI and Tortola, BVI. By creating an account you agree to them.

1. Your account

You must provide accurate contact details and keep your login private. Each account receives a unique customer number which must appear on every package sent to our receiving address. Packages without a valid customer number may be delayed while we identify the owner.

2. Receiving and handling

We accept packages delivered to our receiving address on your behalf, record them, and transport them to the BVI. We may open packages to verify contents for customs purposes and to confirm they are not prohibited.

3. Pre-alerts and declarations

You are responsible for the accuracy of item descriptions and values you provide. These are used for customs declarations. Misdeclared items may be subject to penalties that will be passed on to you.

4. Fees and payment

Charges are shown on an itemized quote or invoice before collection. Payment is due before packages are released unless otherwise agreed. Customs duties and government charges are separate from our service fees and are payable by you.

5. Prohibited items

You may not ship items listed on our Prohibited Items page or anything illegal to import into the BVI. We may refuse, return or surrender such items to authorities at your cost.

6. Uncollected packages

Packages not collected within a reasonable period after being marked ready may incur storage fees and may eventually be treated as abandoned.

7. Liability

We take care with every package but are not liable for delays or losses caused by carriers, customs, weather or events outside our control. Any liability for loss or damage while in our care is limited to the declared value of the package or the service fee paid, whichever is lower, unless otherwise agreed in writing.

8. Changes

We may update these terms from time to time. Continued use of the service after an update means you accept the revised terms.

9. Contact

Questions about these terms can be sent through the Contact page.